Customer Experience-Sowparnika

Delivering Seamless Customer Experiences at Scale

Powered by Habytat CX × Salesforce Integration - Sowparnika Projects

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About the Developer

As a fast-growing developer, Sowparnika Projects needed a modern customer experience framework to manage thousands of post-sales interactions efficiently.

Residential, Mixed-Use, Luxury Developments

End customers, investors, channel partners

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Disconnected Customer Journeys

Unify Customer Service

Unify Customer Service

Fragmented Systems

Multiple systems handling customer requests and service tickets

Manual Coordination

Manual coordination between CRM, customer care, and site teams

Response Delays

Delayed responses impacting customer satisfaction scores

No Unified View

No single view of customer history across booking to handover

Leadership Blindspots

Limited visibility for leadership on service performance and escalations

When Customer Experience Slows Growth

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The Solution: Salesforce-Integrated Customer Experience Platform

Habytat implemented its Customer Experience (CX) Product, deeply integrated with Salesforce, to centralize and automate all customer interactions.

Solution Highlights

Team Member

Team Member

Team Member

Team Member

Team Member

Team Member

Digital Requests

Customers raise service or post-sales requests digitally

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Measurable CX Performance Impact

Customer experience outcomes delivered through automation, visibility, and Salesforce-driven service workflows.

View CX Results

View CX Results

Stronger customer advocacy driven by faster, consistent service delivery.

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increase in Net Promoter Score (NPS)

Improved service quality across all post-sales interactions.

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Customer Satisfaction (CSAT) improved

Automated routing enabled quicker first responses.

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Faster Response Time

Streamlined workflows reduced ticket closure timelines.

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Faster Resolution Cycles

Automation minimized dependency on manual coordination.

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Reduction in Manual Follow-Ups

Proactive SLAs and alerts prevented service breakdowns.

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Fewer Escalations

Measurable CX Impact Across Projects

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Client Testimonial

Client Testimonial (VOC)

The Salesforce-connected CX platform transformed our luxury customer journey, driving a 35% increase in NPS, achieving 92% CSAT, and cutting response times by half.

Director, Sowparnika Projects

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